BloomingZone.farm

PRIVACY POLICY

Effective Date: March 25, 2026 Last Updated: March 25, 2026

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Welcome to BloomingZone.farm. We are committed to protecting your privacy and being transparent about how we collect, use, and safeguard your personal information. This Privacy Policy explains our data practices in connection with your use of our website and the purchase of plants and related products through our online store. By visiting bloomingzone.farm, placing an order, or signing up for communications, you agree to the practices described in this Privacy Policy. Please read it carefully.

1. Information We Collect

We collect information you provide directly to us as well as certain information automatically when you interact with our website.

1.1 Information You Provide

• Full name
• Shipping and billing address
• Email address
• Phone number (when provided for text/SMS communication)
• Payment information (processed securely through our payment processor — we do not store full card numbers)
• Order details and purchase history
• Communications you send us (e.g., customer service inquiries)

1.2 Information Collected Automatically

• IP address and browser type
• Pages visited and time spent on our website
• Referring URLs and clickstream data
• Device type and operating system
• Cookies and similar tracking technologies (see Section 7)

2. How We Use Your Information

We use the personal information we collect for the following purposes:

2.1 Order Fulfillment & Customer Service

• To process and fulfill your plant orders, including packaging and direct shipping
• To send order confirmations, shipping notifications, delivery updates, and tracking information
• To handle returns, replacements, or customer service requests
• To contact you if there is an issue with your order or shipment

2.2 Marketing & Promotional Communications

With your consent, we may use your contact information to send you:

• Promotional emails about new plant arrivals, seasonal collections, and exclusive offers
• Gardening tips, care guides, and educational content
• Sale announcements and special discounts
• Text messages (SMS) with promotional updates and order-related alerts

You may opt out of marketing communications at any time (see Section 5). Opting out of marketing will not affect transactional communications related to your orders.

2.3 Website Improvement & Analytics

• To analyze how visitors use our website and improve our user experience
• To troubleshoot technical issues and maintain site security
• To personalize your browsing experience and recommend products

2.4 Legal & Compliance

• To comply with applicable laws, regulations, and legal processes
• To enforce our Terms of Service and protect our rights

3. We Do Not Sell Your Personal Information

BloomingZone.farm does not sell, rent, trade, or otherwise transfer your personal information to third parties for their own marketing or commercial purposes. Your data is yours — we will never monetize it. This commitment applies regardless of whether you are a California resident entitled to protections under the California Consumer Privacy Act (CCPA) or a resident of any other state with similar privacy rights.

4. How We Share Your Information

We share personal information only as necessary to operate our business and fulfill your orders. We do not share your information for any other purpose.

4.1 Service Providers

We work with trusted third-party companies who assist us in operating our business, including:

• Shipping and logistics carriers (e.g., UPS, FedEx, USPS) to deliver your orders
• Payment processors to securely handle your transactions
• Email and SMS marketing platforms to deliver communications you have opted into
• Website hosting and technology providers
• Customer service tools and platforms

These service providers are contractually required to use your information only as directed by us and in accordance with this Privacy Policy. They may not use your data for their own purposes.

4.2 Legal Requirements

We may disclose your personal information if required by law, subpoena, court order, or other legal process, or if we believe disclosure is necessary to protect the safety or rights of BloomingZone.farm, our customers, or others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of our assets, your personal information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

5. Email & Text Message Communications

5.1 Email Communications

Order Confirmations & Updates: When you place an order, we will send you transactional emails including order confirmation, payment receipt, shipping confirmation, tracking updates, and delivery notifications. These communications are necessary to fulfill your order and cannot be opted out of while your order is active. Marketing Emails: By providing your email address and opting in (for example, by checking a subscription box at checkout or signing up for our newsletter), you consent to receive promotional emails from BloomingZone.farm. These may include new arrivals, seasonal promotions, gardening tips, and exclusive offers. How to Opt Out: You may unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link at the bottom of any marketing email or by contacting us at privacy@bloomingzone.farm. We will process your request promptly. Unsubscribing from marketing does not affect transactional order emails.

5.2 Text Message (SMS) Communications

By providing your mobile phone number and expressly consenting to receive text messages — either during checkout, account signup, or through a separate opt-in form — you agree to receive SMS messages from BloomingZone.farm, which may include:

• Order confirmations and shipping updates
• Delivery alerts and tracking notifications
• Promotional offers, sales, and new arrivals (if separately opted in)

Message Frequency: Message frequency will vary depending on your order activity and the promotions you have opted into. Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan. How to Opt Out of SMS: You may opt out of text messages at any time by replying STOP to any text message you receive from us. You may also text HELP for assistance or contact us directly at privacy@bloomingzone.farm. After opting out, you will receive a one-time confirmation message and will no longer receive marketing texts. Order-related transactional texts will still be sent as necessary to complete your order. We do not share your phone number with third parties for their own marketing purposes.

6. Your Privacy Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to certain legal exceptions
• Opt-Out: Opt out of marketing communications via email or SMS at any time
• Data Portability: Request that we provide your data in a portable, machine-readable format
• Non-Discrimination: We will not discriminate against you for exercising any of these rights

California Residents: Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you have additional rights including the right to know what personal information is collected, the right to opt out of the sale or sharing of personal information (we do not sell or share your data), and the right to limit the use of sensitive personal information. To exercise any of these rights, please contact us at privacy@bloomingzone.farm. We will respond to your request within 45 days.

7. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your experience and analyze site traffic. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential Cookies: Required for the website and shopping cart to function properly
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality, including your shopping cart. Most browsers allow you to refuse new cookies, delete existing cookies, or set preferences for specific sites.

8. Data Security

We take reasonable and appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or destruction. These measures include SSL/TLS encryption for data transmission, secure payment processing through PCI-compliant providers, and restricted access to personal data within our organization. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order and transaction records are typically retained for seven (7) years in accordance with standard business and tax record-keeping practices. Marketing preferences and contact records are retained until you request deletion or opt out.

10. Children's Privacy

BloomingZone.farm is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take prompt steps to delete that information. If you believe we have collected information from a child under 13, please contact us at privacy@bloomingzone.farm.

11. Third-Party Links

Our website may contain links to third-party websites, including social media platforms and shipping carrier tracking pages. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the “Last Updated” date at the top of this policy and, where appropriate, notify you by email or a prominent notice on our website. Your continued use of our website and services after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: BloomingZone.farm Email: privacy@bloomingzone.farm Website: www.bloomingzone.farm We are committed to resolving any complaints about our collection or use of your personal information. If you feel your concerns have not been addressed satisfactorily, you may have the right to lodge a complaint with your applicable state data protection authority. © 2026 BloomingZone.farm. All Rights Reserved.